A Pernicious panacea: a critical evaluation of business re-engineering

Randle, Keith, Grey, Susan and Blair, Helen (1998) A Pernicious panacea: a critical evaluation of business re-engineering. pp. 116-128. ISSN 0268-1072
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This article investigates the practicalities of implementing business process re-engineering (BPR) through two case studies, DefCo and ServiCo in the public sector. It demonstrates the destructive and insidious nature of BPR, and deconstructs the myth that BPR represents a discontinuity in management thinking.

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